Consumers rushing to complete mandatory know-your-customer verification for LPG connections have received a reprieve as authorities have extended the deadline to August 31, according to multiple reports.
The extension comes after gas agencies across the country experienced an unusually high influx of customers seeking to complete their eKYC requirements before the original deadline. Lines at various LPG distribution centers stretched longer than usual in the days leading up to what was previously the final date.
The eKYC process, designed to verify and update customer details linked to LPG connections, can be completed through two primary methods. Customers had the option of visiting their nearest gas agency in person to complete verification, or alternatively, they could use the mobile applications provided by their respective LPG companies to authenticate their credentials digitally from home.
Industry sources indicate that the extension aims to accommodate consumers who may have faced difficulties accessing services or completing the verification process within the original timeframe. The move also seeks to reduce crowding at physical distribution points, which had raised concerns about long wait times and service congestion.
The deadline extension provides additional weeks for consumers to ensure their documentation is in order and their accounts remain active without interruption to their LPG supply.
Sources
The Hindu – National (https://www.thehindu.com/news/cities/Hyderabad/breather-for-lpg-users-as-ekyc-deadline-extended-to-aug-31/article71385684.ece)
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Story synopsis gathered from: The Hindu – National — source
